Legal

Terms of Service

Last updated: 22 October 2026

These terms cover services from Adnan Parvez, trading as Lost Guardians AI, Multan, Pakistan. Read them with your signed offer and our Privacy Policy.

Current contact: billing@lostguardiansai.com

Who we are and agreement

Questions? Email team@lostguardiansai.com. You must be 18 or older and authorized for your business. Creating an account requires these terms and acknowledgment of our Privacy Policy. Expressly agreed project terms take priority, subject to mandatory law.

Services, packages and term

Pricing and your signed offer describe our services. Packages have a 12-month minimum from the agreed start date. Renewals and changes follow your offer, not later website updates.

Payment, authorization and taxes

Charges are in US dollars. Your offer and checkout show fees and taxes. We charge no late fees unless your offer says so. We do not charge automatically unless you start and authorize a payment link or subscription. One-time links cover one payment; authorized subscriptions may renew until canceled under checkout terms.

Included chats, voice minutes and extra blocks

Pricing and your offer set included monthly chats, voice minutes and extra blocks. Unused capacity does not roll over unless agreed; service may pause at approved limits. Extras require agreement and approval, not automatic payment.

Pause, cancellation and refunds

Contact us to pause or cancel; cancel subscriptions with the payment provider. Pauses do not suspend fees unless agreed. Cancellation stops renewals, not lawful 12-month obligations. Unless your offer or mandatory law says otherwise, the setup/build fee is refundable before development begins and non-refundable once development starts. Provided or billed monthly service is not refundable simply for non-use. Mandatory rights remain.

Your responsibilities and acceptable use

Provide accurate details, timely approvals and lawful content. Secure your account; do not commit fraud, spam, bypass controls or harm systems. You handle your own legal compliance for calls, texts, recording consent, automated-caller notices and opt-outs. Specially regulated data needs a suitable separate agreement.

AI output requires review

AI output may be wrong. Review important answers, actions and summaries. It is not legal, medical or financial advice. You are responsible for decisions and human oversight.

Intellectual property and client data

You own your data and permit its use for services and legal duties. Full payment transfers deliverables identified in your offer. We retain pre-existing materials and methods, licensing agreed use where included. Third-party licenses apply.

Confidentiality

Both parties protect non-public information and use it only for the agreement. Lawfully known, independently developed or public information is excluded; legally required disclosures are allowed. Personal data follows our Privacy Policy.

Disclaimer of warranties

WHERE LAWFUL, SERVICES ARE “AS IS” AND “AS AVAILABLE”, WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS OR NON-INFRINGEMENT. WE DO NOT GUARANTEE ACCURACY, CONTINUITY OR RESULTS. SIGNED EXPRESS PROMISES AND MANDATORY RIGHTS REMAIN.

Limitation of liability

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICES INVOLVED DURING THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSS, INCLUDING LOST PROFITS OR DATA. NOTHING LIMITS LIABILITY OR RIGHTS THAT THE LAW DOES NOT ALLOW US TO LIMIT.

Client indemnity

Where lawful, you defend and indemnify us against third-party claims and reasonable costs from your unlawful content, infringement or misuse, including unlawful communications or recording. Our own wrongdoing is excluded. We promptly notify you and cooperate.

Suspension, termination and account records

We may suspend or terminate for non-payment, misuse, security risks or material breach, with notice where reasonable and safe. Either party may terminate an uncured material breach under the agreement. Payment and confidentiality duties survive. Accounts can be disabled, removed or wiped; minimal records may remain as our Privacy Policy explains.

Governing law and courts

These terms are governed by the laws of Pakistan. Disputes arising from these terms or our services are handled by the courts of Multan, Pakistan, subject to any rights or protections that applicable law does not allow the parties to exclude.

Entire agreement and notices

These terms, your signed offer and incorporated agreements are the entire agreement. Unenforceable provisions do not invalidate the rest. Send notices to team@lostguardiansai.com; keep contact details current. We give required change notices and do not retroactively change signed offers.