Terms of Service

Our services

Lost Guardians AI designs and builds automation systems — websites, AI chat and voice agents, lead capture / CRM, and automated follow-up. The exact scope, deliverables and timelines for a project are agreed with you in writing before work starts.

Accounts

You are responsible for keeping your login details secure and for activity on your account. Staff and administrator access is granted only after our approval. We may suspend accounts that are misused or that put the platform or other clients at risk.

Prices and payment

Prices are shown in US dollars on the Pricing page and consist of a one-time setup fee and, where stated, a monthly fee. Online payments are processed by Lemon Squeezy, which acts as Merchant of Record and is the seller of record for those transactions; Lemon Squeezy's own terms apply to the checkout. We may also accept offline payment such as bank transfer, for which we issue an invoice. Monthly fees are due each calendar month for as long as the service runs.

Cancellation and refunds

Monthly services can be cancelled with notice before the next billing month. Setup fees cover work already started and are generally non-refundable once work begins, unless we agree otherwise in writing or the law requires a refund.

Your content and data

You keep ownership of the content and data you give us. You grant us permission to use it only to deliver the services. How we handle personal data is described in our Privacy Policy.

Intellectual property in deliverables

Upon full payment for a project, you own the specific deliverables built for you under that project — for example, the website, automation system, chat or voice agent delivered to you. Lost Guardians AI retains ownership of its own pre-existing tools, frameworks, and general methodologies used to build those deliverables, and may continue to reuse them for other clients. This clause covers what we build for you; it is separate from the "Your content and data" section above, which covers content and data you supply to us.

Third-party services

Our systems rely on third-party providers (for example telephony, AI models, hosting and payments). Their availability and pricing are outside our control, and their own terms apply to your use of them.

Acceptable use

You must not use the platform or the systems we build for unlawful, deceptive or spam activity, or to contact people without a lawful basis.

Liability

We provide the website and services with reasonable skill and care. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for a project is limited to the fees you paid for it in the previous 12 months. Nothing in these terms limits liability that cannot be limited by law.

Healthcare / PHI scope

Our services are not designed or intended to process, store or transmit Protected Health Information (PHI) as defined under the US HIPAA rules. Lost Guardians AI does not currently hold a HIPAA compliance certification and does not currently execute Business Associate Agreements (BAAs).

You are responsible for not submitting PHI through any Lost Guardians AI system — including the contact form, the chat widget, client messages and documents — unless a separate written agreement covering that specific case has been signed by both parties. If your project may involve PHI, please contact us before sharing any such data.

Governing law

These Terms are governed by the laws of Pakistan, where Lost Guardians AI operates, without regard to any conflict-of-law principles.

Changes and contact

We may update these terms and will show the new date at the top. Questions: adnanparvezstudy.345@gmail.com or the Contact page.