Legal

Security & Trust

Last updated: 18 October 2026

This page describes the security practices that are in place on the Lost Guardians AI platform today. It only lists what is actually built and running — nothing planned is described as current.

Current contact: billing@lostguardiansai.com

Encryption in transit

All traffic between your browser and this website, the client portal and our backend is served over HTTPS, so data is encrypted in transit.

Role-based access control

Every account has one role — Owner, Admin, Staff or Client — and access is enforced by rules in the database itself, not only hidden in the interface. Staff only get the specific permissions an Owner or Admin grants them, and each client can only see their own project, messages, documents and invoices.

Audit logging

Administrative actions that change data (for example account changes, lead updates, payment records and invoices) are written to an audit log that cannot be edited or deleted from the application.

Sign-in protection

Password accounts can turn on optional two-factor sign-in. You are signed out automatically after 2 hours without activity, with a warning first. Disabled or removed accounts are blocked by the database itself — their sessions end and they cannot sign in or use any area on any device.

Payment data

Online payments are handled securely by our payment provider. Card details are entered at secure online checkout and never reach or are stored by Lost Guardians AI.

Your data rights

See our Privacy Policy for information about access, correction, deletion and other rights available under applicable law.

Healthcare data (PHI)

We do not currently hold a HIPAA compliance certification, and we're not currently set up to execute Business Associate Agreements (BAAs). If your project involves Protected Health Information (PHI), please contact us before sharing any such data — we're happy to have an honest conversation about your specific requirements and whether it's something we can take on.

Contact

Security questions: team@lostguardiansai.com or the Contact page.