Privacy Policy

Who we are and how to contact us

Adnan Parvez, trading as Lost Guardians AI serves businesses worldwide from Multan, Pakistan. Email team@lostguardiansai.com for privacy requests. For client-controlled data, we help direct requests to the client.

Information we collect

We collect sign-up and contact details, project information, chats and call transcripts, summaries and outcomes. Our voice provider may record calls as explained below. We collect usage, device and sign-in information, but no IP address in sign-in logs or post-sign-in activity tracking. Billing includes invoices and payment status. Payment providers handle card details; we do not store full card numbers.

Why we use information

We use information to answer requests, deliver services, manage accounts and payments, respect contact choices, protect the service and meet legal duties. We use consent where required. We do not sell personal information or use your data to train third-party models.

Who handles information

Hosting, email, payment, voice and AI providers and authorized team members access what their work needs. We may share information for legal duties, rights protection or a business transfer with appropriate safeguards.

How long we keep information

We keep active account and project information while needed. Business and financial records are generally kept for about 7 years, and longer where law or a dispute requires. Some records must be kept even after a deletion request. We review other records for necessity. Website chats are kept for 12 months unless they became an enquiry. Assistant chats are kept for 60 days. Chat summaries are written by AI.

Cookies and local storage

We use essential storage to keep you signed in and remember your theme and this choice; to warn you before the sign-out, it also keeps the time of your last activity, which is not sent to us. If you accept, we also store a random anonymous chat browser id for up to 12 months so we can connect your chats from this browser. No analytics or tracking cookies are used.

Rejecting non-essential storage keeps essential storage only. Clear your saved browser choice to choose again; clearing storage may sign you out or remove drafts.

Calls, recordings and consent

We keep only a short summary on our site. Calls may be recorded or transcribed by our voice service.

Calls, texts, emails and stopping contact

We contact you with the permission required by law. Reply STOP to texts, say “stop” on calls or email us to stop calls and texts. Email opt-out stops emails only. “Stop all contact” on our Contact page stops both. We honour opt-outs; account recovery does not restore consent.

Your privacy rights

Where the law in your country gives you rights to access, correct, delete, restrict or object to our use of your data, or to withdraw consent, we honour them; contact us and we respond within 30 days.

Email team@lostguardiansai.com. We reasonably verify your identity and explain any legal limits. Do not send passwords.

Age requirements

Our services are not directed to anyone under 18. Contact us if a child has provided personal information so we can investigate and delete it as required.

Security and breach notices

We use reasonable security measures, but no system is completely secure. We give breach notices to affected people and authorities when legally required, without undue delay and within applicable deadlines.

International processing

Information may be processed in Pakistan and other countries where our providers work. Privacy laws may differ. We use safeguards required by applicable law; your legal rights remain.

Changes to this policy

We update this date and give required notice of material changes. New uses requiring consent wait for it.